It is our top priority that you receive your package as soon as possible. Once your order has been placed you will receive a confirmation by e-mail. Once your order has been shipped you will also receive an e-mail. Please expect 3-7 open business days to receive your order.

Once you receive the shipping confirmation e-mail you should find your tracking number.

Please communicate with us through e-mail at info@tefery.ca with your full name, address and order number so we can find your tracking number and have it sent to you.

We do not offer monetary returns. Only e-gift cards and exchanges. Please view our Return Policy for more information.

We do not provide monetary refunds. Unless a product is deemed faulty and a genuine manufacturer fault as approved by our Team. Returns are possible in exchange for size or store credit.

Please allow up to 2 weeks for your return to be processed. Once your package has been received and passed inspection you will be contacted through e-mail. Please take into account that we do not cover return fees.

Please refer to our sizing page where you will find a helpful chart and product pages for model comparison images. If you need additional help please contact us via e-mail at info@tefery.ca or via Instagram DM.

We greatly recommend washing your clothes inside out, delicate wash, cold water and hung up to dry. DO NOT place in dryer.

Please email into our Team atinfo@tefery.ca, with photos of the faulty item, full name, address and order number. From there we will be able to provide you with some options.